The country's largest retailers - like Target, Sears, Walgreen and Best Buy - offer the gold standard for returns management while protecting their bottom line from both internal and external shrink. Retailers reporting hard-dollar paybacks on an investment in off-the-shelf returns management solutions of $1.5 Million or more is not uncommon.
OK, Returns Management is recognized as a double edged sword in retailing. On one side, the National Retail Federation calculates that returns fraud is costing retailers over 14.8 Billion each year in shrink or asset write-offs. The opposite edge of returns management touches valuable customers directly. Fickle, bargain minded, mobile savvy, customers of the post recession economy. Customers tendency to buy more in a low risk (a.k.a. open returns policy) shopping environment boosts top line revenues and works in lock-step with loyalty "rewards" programs. How are retailers successfully executing on this complex and dynamic opportunity?
I believe we have a great, retailer-proven answer for anyone serious about reducing returns fraud.
For more information on getting started with a refreshed look at Returns Management click here , to go directly to a Refunds Management PDF download or email me at: warren.love@aciworldwide.com.
