Returns Management NEWS

The country's largest retailers - like Target, Sears, Walgreen and Best Buy - offer the gold standard for returns management while protecting their bottom line from both internal and external shrink.  Retailers reporting hard-dollar paybacks on an investment in off-the-shelf returns management solutions of $1.5 Million or more is not uncommon.

OK, Returns Management is recognized as a double edged sword in retailing.  On one side, the National Retail Federation calculates that returns fraud is costing retailers over 14.8 Billion each year in shrink or asset write-offs.  The opposite edge of returns management touches valuable customers directly.  Fickle, bargain minded, mobile savvy, customers of the post recession economy.  Customers tendency to buy more in a low risk (a.k.a. open returns policy) shopping environment boosts top line revenues and works in lock-step with loyalty "rewards" programs.  How are retailers successfully executing on this complex and dynamic opportunity?

I believe we have a great, retailer-proven answer for anyone serious about reducing returns fraud.

For more information on getting started with a refreshed look at Returns Management click here , to go directly to a Refunds Management PDF download or email me at: warren.love@aciworldwide.com.

Stop Fraud Automatically: Lower Card Auth. Fees.

The most fundamental practice of credit card fraudsters is to test a "fresh" card at the gas pump or any other anonymous vending site.  Once successful these morally challenged perps go to town with a full gas tank, a carton of smokes and a handful of Slim Jims.  However, it turns out some aren't so bright and get caught for stupid criminal tricks like using their real drivers license when carded or signing up for loyalty programs using their own name (really).

How much leverage could you build if you could prove a lower than average card fraud rate at your retail store - across all locations?  Smart retailers install ACI Proactive Risk Management suite (PRM) to pick off suspect transactions using "neural network" (fast learning) systems.  A variety of instant follow-up actions can positively ID card holders at POS or terminate fraud - instantly.  Risky customer service implications?  I actually thank store clerks for asking to see ID for use of my credit card.  Research proves the majority of your customers will appreciate the extra care you take in protecting their financial health.

For more information about ACI Proactive Risk Management for Retailers go to:

http://www.aciworldwide.com/igsbase/igstemplate.cfm/SRC=DB/SRCN=/GnavID=15/SnavID=126

Or contact me directly at 908-496-4189.

P.S. Check out this Risk Management calculator: 

http://www.aciworldwide.com/igsbase/igstemplate.cfm/SRC=SP/SRCN=PRMcalculator/GnavID=15/SnavID=133

In the Mobile Payments Frenzy, can Retailers Trust ACI to Help?

     Today, Mobile Payments is all the buzz in the treasury and marketing departments of retailers globally.  For good reason.  Starbucks has risen again financially and now has an iPhone app for loyalty, linked to payment - no plastic - but lots of cool technology. But is cool secure? Retail finance and treasury pros challenge mobile payments as viable while their marketing cohorts reiterate that social sizzle sells!  Both groups have valid points..so how do you implement with the confidence that your taking advantage of social networking while you protect customer data, your transaction cost structure and company integrity?

     Companies like Sears, Walgreen, Domino's Pizza, Target, Ross Stores and other top 25 NRF retailers put their trust in ACI Payment Systems to drive yearly savings of over $20 Million on card based transaction fees while leveraging payment best practices (PA-DSS) enabling software.  Weeks after implementing ACIs proven financial transaction payment solution, these retailers saw hard dollar savings and a sustainable bump in same store profits.  We can't share the actual dollar results but a small % of these retailers revenue line is a big number. 

     Now with mobile payments looming as a viable tender type for multi-channel retailers, ACI is poised to channel transactions virutally with Retail Commerce Server and the ACI Commerce Gateway. 

Learn more about "How to consolidate your payment transactions and reporting" here: 

http://www.aciworldwide.com/igsbase/igstemplate.cfm/SRC=DB/SRCN=/GnavID=27/SnavID=74#tabbox3

Download this complimentary white paper:

 http://www.aciworldwide.com/downloads/Closing%20the%20Sale%20with%20the%20Connected%20Consumer_The%20Future%20of%20Retail%20Payments.pdf